培訓經驗

Kerwin has over 13 years experiences in the training field. With his rich experiences in retail industry, he won both Services & Courtesy Awards, Service Retailers of the Years (Mystery Shopper Programme) in 3 years continuously for his previous employer, Sidefame Limited. He won Hong Kong Awards for Industries (HKAI) "Customer Service Grand Award" Winner in 2016 by his tailor-made training project “Knit-It-Up”, who was invited by Hong Kong Retail Management Association as guest speaker for sharing his success behind the service training project. Kerwin devoted his effort in applied psychology and coaching applications to business to maximize personal and corporate performance, including Coaching Leadership, Customer Service Excellence, Multi-Generational Collaboration, Consultative Selling and 360 Presentation Skills, etc.

Kerwin為身心語言程式學執行師及國際認可教練，應用心理學於情緒管理、服務心態、投訴管理、溝通技巧、教練技巧、團隊建立、銷售技巧及演說技巧等。在不同範疇上設計培訓項目，為各服務行業及社會機構服務。Kerwin曾獲ViuTV 邀請節目「創業軍師」，專訪其培訓平台「Mirror Mind新世代學院」及分享專業培訓的心得。此外，Kerwin為RECRUIT專欄作家，分享培訓趣事及職場新世代的趨勢。